Systems Engineer

• Candidate must have experience in desktop support. network support and end user support calls.
• Industry certifications including A+, N+ and/or MCSE/CCNA
• Operating System (Windows 11), Printer troubleshooting
• Knowledge of DHCP / DNS / AD concepts / Antivirus / Office 365
• Windows Patching & CrowdStrike EDR troubleshooting.
• Manage & maintain IT inventory.
• Managing and troubleshooting web proxy, firewall and network devices.
• Hands-on experience with Windows Client operating system and server operating system
• Should have experience in handling Outlook, MS Teams, one drive client troubleshooting.
• Ability to act as a first point of contact for all desktop and network issues.
• Good personality with communication
• Good personality with communication skills
• Inquisitiveness to acquire knowledge and troubleshoot issues.
• Can rapidly absorb new technical information and apply it effectively.
• A good team player capable of delivering results in less than perfect circumstances.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Candidates with Green Card Holders or Citizens are preferred. Also try to collect expected salary from them.